Return & Exchange Policy for BEENOOR

At BEENOOR, we want you to love your purchase! Whether it’s one of our beautiful kurtis or any future additions like sarees or suits, we strive for your complete satisfaction. If you’re not entirely happy with your order, we’re here to help with returns and exchanges.

1. Eligibility for Returns & Exchanges

• Timeframe: You can initiate a return or exchange request within [e.g., 7, 10, or 15] days from the date of delivery of your kurti or other product.
• Condition: Products must be returned in their original, unused, unworn, unwashed condition, with all original tags, labels, and packaging intact. Products showing any signs of wear, alteration, or damage will not be accepted.
• Non-Returnable Items: [Specify any non-returnable items, e.g., items on final sale, custom-made items, accessories like jewelry if you add them later, or intimate wear if applicable]. “Sale kurtis” or “clearance ethnic wear” might have different terms.
• Proof of Purchase: A valid order ID or invoice is required for all returns and exchanges.

2. How to Initiate a Return or Exchange To initiate a return or exchange for your kurti or other apparel:

1. Contact Us: Please email our customer care team at [Your Email Address] or call us at [Your Phone Number] within the [e.g., 7]-day period, providing your Order ID and the reason for return/exchange. For exchanges, please specify the new size/color/product you desire (subject to availability).
2. Confirmation: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and instructions on how to proceed.
3. Packaging: Securely pack the product in its original packaging, including all tags and accessories.
4. Shipping the Return:
   
   • Self-Ship: You will generally be responsible for shipping the product back to us at [Your Return Address]. We recommend using a trackable courier service. [Your Brand Name] is not responsible for items lost or damaged in transit during self-ship.
   • Reverse Pickup (if offered): In some cases or for certain locations/products, we may offer a reverse pickup service. This will be communicated to you by our customer care team. Charges for reverse pickup, if any, will be [Clearly state if it’s free or if there’s a charge, e.g., deducted from the refund amount].

3. Inspection and Approval

• Once we receive the returned product (your kurti, saree, etc.), our quality check team will inspect it to ensure it meets the eligibility criteria mentioned above.
• We reserve the right to reject a return or exchange if the product does not meet our quality standards or policy terms.
• You will be notified via email regarding the approval or rejection of your return/exchange request within [e.g., 3-5] business days of us receiving the product.

4. Refund Process (If Applicable)

• Approved Returns: If your return is approved:
  
  • Original Payment Method: For prepaid orders, the refund (after deducting any applicable shipping charges or reverse pickup fees, if any) will be processed back to your original mode of payment within [e.g., 7-10] business days after approval.
  • Store Credit: You may also opt for a store credit of the equivalent amount, which can be used for future purchases on [Your Website URL]. Store credits for “returned kurtis online” are a good option for us as a new business.
  • COD Orders: For Cash on Delivery orders, refunds will typically be processed via bank transfer (NEFT) to an account number you provide, or as store credit. This will be processed within [e.g., 7-10] business days after receiving your bank details and return approval.
• Shipping Charges: Original shipping charges (if any) are non-refundable.

5. Exchange Process (If Applicable)

• Approved Exchanges: If your exchange request for a different size/color of the same kurti (or other product) is approved and the desired item is in stock:
  
  • The new item will be dispatched within [e.g., 3-5] business days after the returned product is received and approved.
  • Any price difference for exchanging with a different product will need to be settled accordingly.
• Stock Unavailability: If the requested exchange item is not available, we will offer you a refund (as per the refund process) or a store credit.

6. Damaged or Incorrect Products Received

• We take utmost care in packaging and shipping your orders. However, if you receive a damaged, defective, or incorrect kurti or product:
  
  • Please notify us within 48 hours of delivery by emailing [Your Email Address] with your Order ID and clear photographs of the damaged/incorrect item and its packaging.
  • We will arrange for a reverse pickup (if feasible) or ask you to ship the item back.
  • Upon verification, we will offer a replacement, exchange, or a full refund (including any shipping charges incurred by you for returning, upon providing a receipt).

7. Cancellations

• You can cancel your order for a kurti or other product before it has been shipped. Please contact us at [Your Email Address] or [Your Phone Number] with your Order ID to request a cancellation.
• If the order has already been shipped, it cannot be canceled but can be returned as per this Return Policy.
• [Your Brand Name] reserves the right to cancel any order due to unavailability of stock, pricing errors, or any other reason. In such cases, a full refund will be provided.

8. Important Notes

• Our policy is designed to be fair to both you and our new business. We appreciate your understanding.
• This policy is subject to change without prior notice. The policy in effect at the time of your purchase will apply.
• For any queries related to our “kurti return policy India” or “ethnic wear exchange,” please feel free to contact us.

Contact for Returns/Exchanges:

• Email: [Your Email Address]
• Phone: [Your Phone Number]

Last Updated: [Date]